Fast and easy returns

We sell high quality LED products at the best prices on the market and want you to be satisfied with your order. In the unlikely event that you are not satisfied, please email or call us within 30 days of the order delivery date. We will send you an RMA number, and you can send the product back to us. No return will be accepted without an RMA number. We can either replace the item with one of your choice or issue a refund.

Supply only accepts returns on products within 30 days of the delivery date, and a return damage claim or missing product claim must be filed within 7 days of the delivery date. If the return is due to our error (wrong product sent, dead on arrival, or pieces missing), we will send you a prepaid shipping label and you simply need to drop the package off at your local USPS or FedEx office. Please inspect all items prior to use. If you decide to send an item back, please package it the same way it arrived to ensure it does not break on the way back to us. We recommend all return shipments purchase insurance covering the full amount of the order. If you choose not to purchase insurance and your shipment arrives damaged, we cannot offer you a refund. Once the item has been inspected and approved, a full refund for the purchase price will be issued.

All returns due to buyer preference change will have the option of store credit for the full amount of the product purchase or a refund for the full amount of the product purchase. Shipping and handling fees are non-refundable and the buyer is responsible for any return shipping fees incurred in warranty claims.

You should expect to receive your refund within two weeks of giving your package to the return shipper; in many cases you will receive a refund within a few business days. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), processing the return once we receive it in the warehouse (3 to 5 business days), and the time for the bank to process the refund request (3 to 5 business days).

If your product is damaged upon arrival

1. Call or email us within 72 hours of product delivery.
2. Take a photo of all packaging, materials and damaged items.
3. We will send you an RMA number and return shipping label.
4. Repackage the item in the box it arrived in and send it back to us.
5. Receive a brand new replacement.