FREQUENTLY ASKED
QUESTIONS

You can place an order directly through the Supply website by selecting your LED lighting products, adding them to your cart, and completing checkout online.

Order changes may be possible if you contact Supply support quickly. For urgent order changes, contact the support team during business hours.

Yes. You can add multiple LED products such as panel lights, high bays, wall packs, flood lights, strip lights, mirrors, and accessories in one order.

Before ordering, check the product size, wattage, lumens, color temperature, voltage, dimming option, mounting type, certification, and intended application.

Yes. Supply supports bulk orders for contractors, electricians, builders, facility managers, property owners, and commercial lighting projects.

You can check your order status from your account on the Supply website or contact customer support for help.

Yes. After placing an online order, you should receive an order confirmation with your purchase details.

Yes. Tracking information is available from your account so you can check the progress of your order.

If your order is delayed, Supply support can help check the shipment status and provide available updates.

Shipping details may be updated only if the order has not been processed or shipped. Contact Supply support as soon as possible.

Yes. Supply offers free shipping on eligible orders of $199 or more.

Shipping charges are calculated at checkout based on product weight, quantity, and order details. Heavy or oversized items may have additional shipping charges.

Shipping and handling fees are generally non-refundable, as described in the refund policy.

Yes. Supply provides a safe and secure checkout experience for online LED lighting purchases.

Yes. Contractors, electricians, property owners, and businesses can contact Supply for bulk sales and commercial lighting inquiries.

Yes. Supply accepts eligible returns within 30 days of the delivery date.

Eligible returns may be accepted under the return policy. Contact support within 30 days of delivery to request an RMA number.

Contact Supply support with your order information, issue details, and product images so the team can review the problem.

You may need to provide your name, email, phone number, order details, issue description, and product images.

Many Supply products are backed by trusted certifications for safety, efficiency, and quality, depending on the product. Check the product page for the marks that apply.

LED lights use less energy, last longer, produce less heat, and require less maintenance than many traditional lighting options.

For most commercial spaces, 4000K to 5000K is commonly used because it gives a clean, bright, and professional look.

Choose LED lights based on space size, ceiling height, brightness, wattage, lumens, color temperature, mounting type, and indoor or outdoor use.

CRI means Color Rendering Index. It shows how accurately a light displays colors. A higher CRI gives more natural-looking colors.

IP rating shows how well a light is protected against dust and water. Higher IP ratings are better for outdoor, wet, or dusty locations.